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New
Customers...
Existing
Customers...
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How
much does it cost for you to design
a site for me?
This
can vary anywhere from $199 and
up to several thousand dollars.
This all depends on what your
site will entail: online store,
Secure portion(s) needed, number
of graphics, design of the site
itself, etc. We can discuss this
via phone,
fax, e-mail and even in person.
It is helpful to do some research
on other sites to get ideas of
what you want, then we can more
easily come up with what would
be suitable. The cost of designing
a site is not included with hosting
it on our computer, and registering
the domain name (if you do not
currently have one).
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What
does hosting mean, exactly?
Hosting
means that we have your site on
our server. The internet is just
a whole bunch of computers that
store web sites, e-mail, etc.
Your site has to be on someone's
server who is connected to the
internet. That is what we do.
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What
kind of information does the web
statistics program show?
The
web statistics program we have
is called WebLog
Expert. It is a very detailed
program which shows you everything
you want to know about who is
visiting your site, and even some
things that surprised us! It won't
tell you the person's name or
their company, however, it will
give you their IP address, how
many times they have hit your
site, how long they were there,
what Operating System they have
on their computer (Windows, Mac,
etc), what web browser they are
using (Internet Explorer, Netscape,
etc), and even what Country they
are accessing you from. It even
tells you what Search Engine people
have used to find your site (Google,
Yahoo, etc) and even the words
they typed in which brought your
site up on the list.
This
feature does not cost anything
extra. It is also put on your
site securely with a user name
and password so that not just
anyone can look at this data.
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Can
you setup an online store for
me? If so, what are the details?
Yes,
we are able to setup an online
store for you. We have found a
particular web site/store template
software that works very well,
and can be edited in any manner
you wish to be customized just
for your business. The templates
we have to choose from are by
E-Commerce
Templates. You can choose
the template you like the best
for your needs. Some have the
ability to only receive payments
via PayPal,
while others are much more involved
that the customer can enter their
credit card number in a secure
portion of the store, and then
you can only retrieve it through
a secure portion of the web site
in which you have to have a user
name and password to gain access.
The cost of these templates is
in addition to domain registering,
web hosting, setup, design, etc.
There is still quite a bit of
designing to do even after purchasing
the template you want, which is
why the templates themselves aren't
very expensive. We bill you for
the template at cost.
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You
offer Web Mail. What is it? Is
that all I can use to get my e-mail?
Web
Mail is where you actually login
to your e-mail account via your
web site. This is very convenient
if you are on the road, or even
at home, and still have to check
your e-mail to remain in contact
with customers, employees, etc.
Most
of our customers use a regular
e-mail program as well (such as
Pegasus Mail, Microsoft Outlook,
etc). Let's say you check your
e-mail from out on the road, and
there are some messages you want
to administer in your other e-mail
program. Simply leave those messages
in your Inbox, then check your
e-mail as you usually would and
any messages that are in there
on the Web Mail will come through
there.
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We
already have a web site, domain
name and e-mail. Can you take
this over?
Yes,
we can take all of these over
for you. We would need the login
information for the domain name
so we can make the DNS changes.
DNS stands for Domain Name System,
which basically tells every computer
on the internet where your web
site and e-mail are located. We
would also need the list of every
e-mail address you already have
and any additional ones you may
want added.
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All
I want is e-mail. Do I have to
get a web site?
No,
you don't have to have a web site
in addition to e-mail. However,
a one page site, even just for
minimal advertising, so people
at least see something if they
attempt to go to your domain,
wouldn't cost you much extra to
have us do. It would be even as
simple as putting your logo and
contact info there, and maybe
a link to a main e-mail address.
Then even down the road we could
expand on that to really develop
a full fledged information site
for your current and future customers.
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Is
it ok if I design my own site,
or even have someone else do it?
Yes,
this can definitely be done. We
would just have to give you the
FTP (File Transfer Protocol) information
so you can 'login' to your site
and upload it.
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***
Can
I set up my own vacation message/auto
responder? If so, how?
Yes,
you can actually set this up yourself.
1)
Login to your e-mail account via
your web site. (If you need help
with this, please call
or e-mail
us).
2)
Click on Settings and in that
list click on Auto Responder.
3)
Type your message in the text
area.
4)
Change Status from No Responder
to either:
a) Respond Always - which will
send your message to a person
who is e-mailing you any time
they send you an e-mail. It
is recommended you use this
one if you are away for an extended
period.
b) Respond Once - which will
only send your message to people
who e-mail you during this time
only once. This is recommended
if you are away only for a few
days.
c) Respond After A Period -
which will send your message
to people who e-mail you after
whatever number of days you
specify in the next field (which
says 0 as a default).
5)
Set the dates you will be gone,
using Year/Month/Day-Year/Month/Day,
example: 2004/12/25-2005/01/03
The
option "Reply Only If To
Me" is optional, and means
that if someone specifically sends
the e-mail to your address they
will receive your message. However,
if they include you as part of
a CC (carbon copy) or BCC (blind
carbon copy) they will not receive
your away message. This would
be useful if you are on a very
frequent
mailing list, and if your response
is set to Respond Always.
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